Dear buyers:
★★Important Notice:
•Please make a clear note when placing an order or contact customer service to explain the required motor power (watts) and charging and discharging plugs!
•Please browse the battery parameters carefully before purchasing, choose the battery suitable for your device, and avoid purchasing mistakes!
•If you have any questions, please contact customer service.
About Delivery:
Ship from China:
1. We can ship by air duty-free to most European countries, Russia, Australia, the United States, Canada, etc.To other countries it depends , just confirm with us.
2. This fee does not include remote area fees. If your address is in a remote area, additional charges will apply.
3. If there are uncontrollable delays due to transportation reasons, please understand and wait patiently.
4.Please note that the product has not arrived but the logistics shows that it has been signed for. This is because the shipment was shipped from China and there is a transfer number. We will then promptly update your logistics tracking information within 15 calendar days after shipment. Please wait.
5. The battery is a special product, and all batteries need to go through multiple cycle tests before leaving the factory. Once the order is confirmed, the production and testing time takes about 3-5 days.
6. If you have other requirements, please let me know.
About the applicable power of the motor
36V configuration 25A BMS suitable for motors up to 600W
48V configuration 30A BMS Suitable for motors up to 1000W
52V Configuration 50A BMS Suitable for motors up to 2000W
Charger Plugs and Discharge Connectors Optional
1. Charger plug: The United States, the European Union, the United Kingdom, and the Australian plug are optional. If there is no requirement, it will be provided according to the country of delivery.
2. Discharge connector: If not required, the default female connector and additional male connector will be welded: 30A with XT60, 40A with XT90
3. If you have any requirements for this, please contact customer service and leave a message.
Guarantee
1) We provide 12 months for all electric bicycle batteries (parts and technical support are provided free of charge, and the buyer should bear the appropriate shipping costs).
2) Any battery with quality problems within one month, we can resend you a new battery after providing proof.
3) If any battery has quality problems within one year, we will provide free repairs.
4) All our e-bike batteries use high quality cells and BMS and will be 100% tested before shipping.
China's top brand lithium battery manufacturer, buy with confidence.
We don't supply warranty service for the following situation:
1) The battery goes over the water.
2) The battery is broken by man-made.
3) The cells are burnt out after incorrect using.
4) Return the battery without reason.
5) Open a dispute without contacting us.
Feedback
1) Our battery can fit most of motor kit.
2) Please contact us If you can't confirm whether our battery can fit your motor.
3) If you have any problems please feel free to contact with us BEFORE you leave negative feedback or file a dispute.
4) Any problem is not a problem, as long as you contact us.
5) Your satisfaction and positive feedback is very important to us.
6) Please kindly leave us a positive feedback and 5 Stars if you are satisfied with our items and services.
Caution:
Do not put the battery in water and keep the battery in a cool dry surrounding.
Do not use or leave the battery near a heat temperature (in fire or a heater)
Do not reverse the position and the negative terminals.
Do not open the battery if you are an amateur, it is very dangerous.
Do not short-circuit the battery by directly connecting the positive and negative terminals with metal objects.
Do not transport or store the battery together with metal objects such as hairpins, collars, etc.
Do not directly solder the battery and drill the battery with a nail or other sharp objects.
You must use a qualified charger for the battery, also when charging the battery, you must have an adult nearby.
To be safe, children can not use this battery.
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